HOOBA Cookies Policy

 

Last Revised Date: 30/08/2024

 

As part of its activities, Hooba collects and processes personal data. The purpose of this policy is to inform you about how SMOOVY SRL (whose registered office is located at B-1200 Brussels, Rue d’Octobre No. 51, and registered with the Crossroads Bank for Enterprises under No. 0741.693.870, operating under the name HOOBA, hereinafter referred to as "HOOBA" or "We"), as the data controller, collects and processes your personal data, particularly the use of cookies when you visit or use its website (hereinafter referred to as the "Site"), as well as about your rights. This policy is addressed to visitors of the Site (hereinafter "you"). HOOBA can always be contacted via the email address hello@hooba.eu. To access our policies, please visit the Website.

 

1. Scope: To whom does this Cookie Policy apply and what does it cover?

HOOBA takes all necessary measures to protect and process the personal data entrusted to us in a correct and transparent manner, particularly in accordance with applicable law, including the General Data Protection Regulation 2016/679 of April 27, 2016 ("GDPR") and the Belgian law of July 30, 2018, relating to the protection of individuals with regard to the processing of personal data ("Privacy Law"). This policy applies to all individuals whose personal data we process through cookies ("User", "Users" or "you"). Personal data refers to any information that allows HOOBA to identify you as an individual. Through this Cookie Policy (the "Policy"), we aim to inform you about how we process your personal data through cookies as the data controller when you visit this Website, the individuals to whom we may transmit this information, your rights, and the individuals you can contact for more information, as well as the reasons for this processing.

 

2. How do we obtain personal data?

We obtain personal data through the use of cookies on our Website. Cookies are small text files stored by the browser on the hard drive of your computer or mobile phone. Cookies allow the Website to remember information about the functionality and interface of the Website, such as the preferred language. Furthermore, the Website uses cookies to facilitate the use and navigation of the Website (for example, cookies are used to prevent you from having to log in each time for personalized services by entering your username and password).

 

3. What types of cookies do we process, for what purposes, and on what legal basis?

The following cookies are processed when you visit and use the Website, these cookies being installed by our Website (directly by us or by our subcontractors acting solely on our instructions) ("first-party cookies") or installed by external parties acting as data controllers ("third-party cookies"). The purpose for which each type of cookie is processed and the legal basis on which we rely to justify this processing are mentioned below. The expiration period of each cookie is also mentioned below (in this regard, see also section 4):

 

1. Necessary Cookies:

 

These cookies are necessary for the functioning of the site and cannot be disabled in our systems. They are usually set in response to actions you take that constitute a request for services, such as setting your privacy preferences, logging in, or filling out forms.

• __hs_cookie_cat_pref
  • This cookie is used to record the categories to which a visitor has consented.
  • It expires in 6 months.
• __cfruid
  • This cookie is set by the content delivery network provider HubSpot due to its rate-limiting policies. It expires at the end of the session.
• __cfuvid
  • This cookie is set by the content delivery network provider HubSpot due to its rate-limiting policies. It expires at the end of the session.
• __cf_bm
  • This cookie is set by the content delivery network provider HubSpot and is necessary for bot protection. It expires in 30 minutes.

 

2. Analytics Cookies:

 

These are non-essential cookies managed by the cookie banner. You can refuse these cookies by not giving your consent.

• __hstc
  • The main tracking cookie for visitors.
  • It contains the domain, hubspotutk, the initial timestamp (first visit), the last timestamp (last visit), the current timestamp (current visit), and the session number (increases with each subsequent session).
  • It expires in 6 months.
• hubspotutk
  • This cookie tracks a visitor's identity. It is passed to HubSpot when a form is submitted and is used when deduplicating contacts.
  • It contains an opaque GUID to represent the current visitor.
  • It expires in 6 months.
• __hssc
  • This cookie tracks sessions.
  • It is used to determine if HubSpot should increase the session number and the timestamp data in the __hstc cookie.
  • It contains the domain, the number of views (increases with each session), with the session start timestamp.
  • It expires in 30 minutes.
• __hssrc
  • When HubSpot modifies the session cookie, this cookie is also set to determine if the visitor has reset their browser.
  • In the absence of this cookie when HubSpot processes cookies, the session is considered new.
  • It contains the value "1" when present.
  • It expires at the end of the session.

 

3. Functionality Cookies:

 

These are non-essential cookies managed by the cookie banner. You can refuse these cookies by not giving your consent.

Chatflow Cookie

• This cookie is used for the Chatflows tool. As a visitor, you can chat with a representative on the site.

messagesUtk

• This cookie is used to recognize visitors who chat via the Chatflows tool.
  • If you have had a conversation in the past and then return to the site using the same browser, the Chatflows tool will load the chat history.
• The messagesUtk cookie will then be treated as a necessary cookie.
• It contains an opaque GUID to represent the current chat user.
• It expires in 6 months.

                      Chatflow Cookie Consent Text                     

                 You will be prompted to consent to the installation of a cookie in your browser before starting a chat or if you attempt to leave the page during a chat. This cookie is used to interact with you and provide the history of your chat.

 

4. How long do we keep cookies?

Temporary cookies (or "session" cookies) are temporarily stored in your browser. As soon as the User closes their browser, these cookies are automatically deleted. Persistent cookies (or "permanent" cookies) remain on your computer or mobile device even after the browser is closed. They allow the User to be recognized during a subsequent visit to a website or application. They remain on the User's device until they expire, a new version of the cookie is installed, or the User manually deletes them. The expiration date of these cookies is mentioned in Section 3.

 

5. To whom can we transfer your personal data?

Your data may be processed by our Website host and provider of our customer relationship management tool. This provider processes your data strictly based on our instructions. To ensure optimal protection of your personal data, we have taken the necessary contractual measures to ensure that our subcontractors guarantee the security and confidentiality of your personal data.

 

6. Where is your personal data stored?

Your data is processed within the European Economic Area and stored on servers located within the European Economic Area.

 

7. Your Rights

As a data subject, provided that the legal conditions are met, you have the right to access your personal data, as collected and processed by HOOBA, and to request its correction in case of inaccuracies or deletion in certain limited cases or if it is unnecessary. You also have the right to request the limitation of processing, the portability of personal data, and you have the right to object to the processing of your personal data due to your particular situation. You have the right to lodge a complaint with a supervisory authority if you believe that the processing of personal data concerning you constitutes a violation of applicable law. To exercise your rights, simply contact Hooba by sending a written and signed request to the email address [management@hooba.eu] or the postal address HOOBA – Rue Henri Chomé No. 39, B-1030 Brussels, Belgium, with a copy of your identity card or any other document proving that you are the person concerned by the personal data. In Belgium, you can file a complaint with the Belgian Data Protection Authority. More information can be found on the authority's website: https://www.autoriteprotectiondonnees.be/citoyen/agir/introduire-une-plainte.

 

8. Changes to this Policy

We may modify this Policy at any time. To keep you informed of the latest modification of this Policy, we will update the revision date each time it is modified. The modified Policy will take effect from that date. Please check this page regularly to stay informed of any changes and/or additions. This Policy is available in several languages. In case of differences in content between the versions, the French version shall prevail.

 

9. Applicable Law and Competent Courts

This Policy is governed by and interpreted in accordance with Belgian law, which is exclusively applicable to any potential dispute. In the event of a dispute, the parties will attempt to resolve it amicably or through a certified mediator or arbitrator. If the dispute cannot be resolved amicably, the competent courts will be exclusively those of Brussels, Belgium.