Join us!

We are looking for a Fleet Officer to strengthen our team in order to support the operational excellence of our activities.

HOOBA

HOOBA is a Brussels-based start-up, founded in 2020, operating in the mobility sector. We deploy shared e-bikes fleets at the workplace, with one mission: to transform mobility habits by providing employees with a flexible and convenient way to commute and get around.

As a one-stop shop for fleet management, we offer a solution that includes:

• A mobile app and connected locks for easy sharing and secure use of bikes
• Complete management by HOOBA that gives employers full peace of mind (maintenance, repairs, insurance, and 24/7 support)
• Engaging activations like on-site events, mobility challenges, and more.

Humanism, Commitment, Enthusiasm and Visionary are the values that have guided our actions since the beginning of the adventure.

Fleet Officer

Are you passionate about active mobility and motivated by hands-on technical work in the field? Do you enjoy riding through the city by bike while ensuring that users enjoy a flawless experience? If so, here’s a great opportunity to join a fast-growing start-up and directly contribute to the quality and reliability of HOOBA’s e-bike and e-step fleets.

As a Fleet Officer, you will report directly to the Fleet Manager and play a key role in keeping our vehicles in top condition, making you an ambassador of the quality and commitment that HOOBA delivers to its clients and users.

Key responsibilities

• Carry out daily inspections, maintenance, and repairs of e-bikes and e-steps across different client sites.
• Travel by bike between client locations to perform on-site interventions.
• Diagnose technical issues and ensure vehicles remain safe, functional, and enjoyable to use, in line with our quality standards.
• Keep records of interventions, parts used, and the condition of vehicles up to date.
• Assemble, prepare, and deliver new vehicles in collaboration with the Fleet Manager.
• Work independently within your scope while respecting our quality standards.
• Use our digital tools (mobile apps, web platforms, fleet management systems) to track vehicles, report interventions, and contribute to the smooth running of the shared mobility service.
• Interact with users and clients, providing support and ensuring their satisfaction.
• Actively contribute to the continuous improvement of our products and services.

Skills and experience

• Basic knowledge of mechanics and/or electromechanics (experience with bikes is a strong asset).
• Manual skills, attention to detail, and strong organizational abilities.
• Passion for cycling and enjoying daily outdoor work.
• High motivation to learn and grow in the field of mobility.
• Good communication skills and customer service mindset.
• Ease in using mobile applications and web platforms to manage daily tasks.
• Ability to work independently while being part of a close-knit team.
• Previous experience in a technical, maintenance, or mobility-related role is a plus.

Our offer

• The opportunity to grow within a fast-expanding Brussels-based start-up, with plenty of room for learning and initiative.
• A dynamic role combining technical work, mobility, human interaction, and digital tools.
• The chance to make a real contribution to the ecological transition and the improvement of urban mobility.
• Flexibility, autonomy, and trust within a small, enthusiastic team.
• A friendly and supportive atmosphere, with teambuilding activities and afterworks organized throughout the year.
• Position based in Brussels, with interventions mainly in the capital but also in other major cities across the country.

Ready to join the adventure? Do you have the motivation and mindset we’re looking for? Send your application to management@hooba.eu.

We are looking for a Customer Success Officer to support our growth and help us better meet the needs of our clients and users.

HOOBA

HOOBA is a Brussels-based start-up, founded in 2020, operating in the mobility sector. We deploy shared e-bikes fleets at the workplace, with one mission: to transform mobility habits by providing employees with a flexible and convenient way to commute and get around.

As a one-stop shop for fleet management, we offer a solution that includes:

• A mobile app and connected locks for easy sharing and secure use of bikes
• Complete management by HOOBA that gives employers full peace of mind (maintenance, repairs, insurance, and 24/7 support)
• Engaging activations like on-site events, mobility challenges, and more.

Humanism, Commitment, Enthusiasm and Visionary are the values that have guided our actions since the beginning of the adventure.

Customer Success Officer

Are you comfortable interacting with users/clients and handling customer support tasks in an organized and structured way? Are you passionate about active mobility? If so, here’s a great opportunity to join a fast-growing start-up and shape the future of mobility with us.

As a Customer Success Officer, you’ll work closely with the Marketing & Customer Success Manager to carry out all Customer Success activities. You will play a key role in ensuring the successful onboarding and activation of our new fleets and providing support to our users and clients throughout the way.

Key responsibilities

Client Success (45%):

• Lead client onboarding, create and maintain customer portals, and ensure clear communication of usage guidelines.
• Monitor key statistics and support sales with activation materials. 
• Maintain up-to-date product and pricing lists in the CRM, and manage billing and payment follow-up.

User Success (45%):

• Ensure user onboarding success and implement improvements to streamline the process (communication, mailing, automation, on-site presence, etc.).
• Provide multi-channel user support (tickets, email, WhatsApp, phone), covering usage questions, onboarding assistance, technical issues, and incident reporting.
• Ensure fleet safety and availability by monitoring rides, identify anomalies, and coordinate with users, clients, or colleagues to resolve issues.
• Manage the relationship with the fleet insurer, including contract creation, compliance, and follow-up.

HOOBA representation (10%):

• Actively participate in trade shows, events, on site animation, etc. to represent us and expand our visibility.

Skills and experience

• Fluent in French and Dutch (spoken and written); English is a plus
• Enjoy direct contact with users and clients, creating positive and lasting interactions
• Highly organized and structured, able to manage recurring support tasks efficiently
• Enthusiastic team player with a proactive, “can-do” attitude
• Motivated to transform the way people move
• Comfortable in a start-up environment

Our offer

• The opportunity to grow within a fast-expanding Brussels-based start-up, with plenty of room for learning and initiative.
• The chance to make a real contribution to the ecological transition and the improvement of urban mobility.
• A friendly and supportive atmosphere, with teambuilding activities and afterworks organized throughout the year.
• Position based in Brussels with high flexibility and good work-life balance.

Ready to join the adventure? Do you have the motivation and mindset we’re looking for? Send your application to management@hooba.eu.

We are always curious to meet new talents.

Is there a match? Do you have the motivation we’re looking for? Send your application to management@hooba.eu.