Make it easy to get around town for business with our cargo bikes

When you rent your cargo bikes, longtails, and/or trailers from HOOBA, you're opting for:

• A complete service including preventive and regular maintenance, insurance, and a replacement vehicle in the event of a serious breakdown.
• A contact person entirely at your disposal to work with you on the evolution of your company's mobility.
• A flexible solution that requires no up-front investment, and for which you choose the duration of the subscription.
• Additional services such as data sharing on kilometers traveled thanks to our tracker, the possibility of branding your bikes, advice to help you get your teams in the saddle! 

If you'd like to change your vehicle during the course of your subscription, or if you don't want to wait until the end of your short-term subscription to upgrade to a long-term one: it's possible.

Just tell your HOOBA contact person, who will be happy to advise you and adapt your current subscription to your new needs, as far as the available fleet allows at the time. 

The company must report it directly to HOOBA, detailing the circumstances (date, time and place of theft or damage, name of bike and fleet) by e-mail to support@hooba.eu. 

HOOBA will take care of reporting the incident to the police and following up with the insurance company.

If the user respects the conditions of use of the vehicles: Insurance will cover theft or damage, and HOOBA will repair or replace the bike. 

If the user does not respect the conditions of use of the fleet. HOOBA will repair or replace the bike and invoice the customer for the total cost. The name of the user will be forwarded and the customer may request reimbursement from the user in accordance with the conditions of use. 

Yes, a deductible of €125 will be charged to the customer.

All HOOBA vehicles are covered by insurance against theft and damage. Liability insurance is not included in the basic service.

In the event of damage to a third party, the employer's insurance covers the costs, provided the vehicle is used for work purposes. In the case of private use, the user's family liability insurance must be requested. User liability insurance is available as an option.

In the event of an accident, injuries and damage are not covered by insurance. Employer's insurance will only be considered for work-related use. 

The HOOBA team regularly visits the fleets to check the condition of the bikes. However, if a bike is damaged or needs maintenance, the easiest way is to report the problem directly to support@hooba.eu. The HOOBA team will deal with the problem as quickly as possible. You can also report a problem by phone or WhatsApp.

If the insured bike is immobilized following a technical incident (discharged battery not accepted), there is assistance available 24 hours a day, 7 days a week, which organizes the dispatch of a breakdown mechanic or, if it is impossible to carry out the breakdown on site, a transporter to tow the insured bike to the garage and also to transport the user to the place of departure or arrival.

24-hour assistance +32 (0)4/340 56 23 - Insurance policy number MA33 006 826.